IconiSeries Maintenance Services

Business Need

Abacus Solutions' Maintenance Services reduce total support spending without sacrificing quality or level of support. Abacus offers like or better OEM support for less. We workwith you to develop the maintenance plan that best meets your individual business needs.


IBM iSeries

Solution Overview

Our in house support and staff separates us from the competition. Our certified engineers have the expertise and willingness to help our clients achieve all of your maintenance goals. Our wholesale business arm has provided our in-house support team a hands-on learning environment, where they are constantly working on both new and used equipment of all makes and models.

Our support team is available 24/7 to support and maintain your hardware:

  • Certified In-House Engineering Team
  • On-Site Parts (Available for Most Products)
  • Service Quality Guarantee
  • 24/7 Phone & Email Availability
  • Abacus Monitoring Software (Available for Most Products)


Maintenance Options

   24/7/365 Remote Response <4 HRS  Onsite Response Onsite Maintenance Kit* Hardware Problem Monitoring Tool* Service Quality Guarantee
Abacus Full Service Support (FULL)     <4 Hours Onsite  
Abacus Self Service Support (SELF)  
Abacus Next Business Day Support (NBD ON SITE)  
 Next Business Day    
Abacus Next Business Day Support (NBD REMOTE)   
 Abacus Custom Support (CUSTOM) We can customize a maintenance plan that fits your business needs.

*Available for most products

Contact us today to learn more about how we can save you money on your iSeries maintenance. 


Abacus Solutions maintains a multi-million dollar inventory in our on-site warehouse. Each piece of hardware we bring in is professionally tested and refurbished by our certified technicians to ensure they perform like new. This means you can confidently purchase high quality gear from Abacus and know that you’re maximizing your IT spend. Browse our Hardware section or contact us for a direct quote.


Abacus did an outstanding job for us – great work and very responsive. Thanks once again for the help.

- Rob Frohwein, Kabbage

Abacus took the initiative to learn OUR best practices, not general best practices. They are proactive in helping us see around the corners.

The Abacus team is paying attention to how our business is run. They are paying attention to the infrastructure and the security. I have high standards and I am beyond satisfied with our outsourcing solutions and how Abacus is delivering for us. 

- Bill Hackel, Slay Industries


Our ability to provide support for all the products and services we offer is what separates Abacus Solutions from the rest of the competition. We have a team of dedicated account managers that will ensure we create the best solution for your business and your budget. Our certified engineering team is versed in a wide range of IT services and gear, allowing us to support a variety of manufacturers. Contact us for your next datacenter relocation or network environment upgrade.
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