Hardware Maintenance Services

Business Need

Abacus Solutions' Maintenance Services are for customers looking to reduce total support spending without sacrificing quality or level of support. If your IT team is interested in like or better OEM support then Abacus has the answer. We provide the best maintenance support for less.

Environments

Solution Overview

Abacus' in-house support and staff is what separates us from the competition. Our certified engineers provide the backbone of our support packages. Our wholesale business provides a rich learning environment for our in-house support as they are trained to work on all new and used equipment. They have experience repairing and maintaining equipment of all makes and models.

Our in-house support is available 24/7 to support and maintain your hardware. With our certified engineers providing technical support, on-site parts (available for most products), 24/7 phone and e-mail availability, and Abacus monitoring software (available for most products), we provide you best maintenance support for less.

Contact us for more information on how Abacus can deliver maintenance services that keep your products running smoothly.

Abacus Solutions Hardware Maintenance Options

Abacus Full Service Support (FULL)

• Abacus Full Service Support is offered nationwide in all major US cities. The Abacus commitment level is phone support 24 hours a day 7 days a week with a certified engineer on site in 4 hours. Through our partners across the United States we are able to have technical support in all major US cities and more with our in-house support as the technical backbone.
• Service highlights include an on-site maintenance kit (available for most products), a hardware problem monitoring and reporting tool (available for most products), 4 hour on-site response time, 24/7 one point of contact by 1 800 phone or e-mail support, initial consultation with your IT staff and equipment asset review.
• A certified engineer will be assigned to your account, so you can become familiar with the same service technician. In addition, your assigned service technician can be available for data center moves, consultations, and other ad hoc service solutions needs at an additional hourly rate.
• Hardware parts not readily available from onsite maintenance kit (available for most products) will be shipped out for delivery next business day at no additional charge.
• This package also includes our service quality guarantee: If for some reason we are unable to repair your equipment effectively or within a reasonable amount of time, the original manufacturer will be called to you at no additional expense.

Abacus Self Service Support (SELF)

• Abacus Self Service Support is offered anywhere in the United States and to all English speaking customers world wide. The Abacus commitment level is remote phone support 24 hours a day, 7 days a week, with a remote response in 4 hours. Self Service Support has you, the customer, being our on-site support - with our certified engineers as the technical backbone. Self Service Support provides the customer with a unique knowledge sharing opportunity.
• Service highlights include an on-site maintenance kit (available for most products), a hardware problem monitoring and reporting tool (available for most products), 4 hour remote phone support response time, and 24/7 one point of contact by 1 800 phone or e-mail support.
• Hardware parts not readily available from onsite maintenance kit (available for most products) will be shipped out for delivery next business day at no additional charge.
• This package also includes our service quality guarantee: If for some reason we are unable to repair your equipment effectively or within a reasonable amount of time, the original manufacturer will be called to you at no additional expense.

Abacus Next Business Day Support (NBD ON SITE)

• Abacus Next Business Day On Site Support is offered nationwide in all major US cities. The Abacus commitment level is remote phone support 24 hours a day, 7 days a week, with a remote response in 4 hours. Replacement parts will be shipped for delivery next business day with a certified engineer on site next business day as well.
• Service highlights include a hardware problem monitoring and reporting tool (available for most products), 4 hour remote phone support response time, and 24/7 one point of contact by 1 800 phone or e-mail support. Replacement parts will be shipped for delivery next business day with a certified engineer on site next business day as well.
• This package also includes our service quality guarantee: If for some reason we are unable to repair your equipment effectively or within a reasonable amount of time, the original manufacturer will be called to you at no additional expense.

Abacus Next Business Day Support (NBD REMOTE)

• Abacus Next Business Day Remote Support is offered anywhere in the United States and to all English speaking customers world wide. The Abacus commitment level is remote phone support 24 hours a day, 7 days a week, with a remote response in 4 hours. Replacement parts will be shipped for delivery next business day. Next Business Day Support has you, the customer, being our on-site support - with our certified engineers as the technical backbone. Next Business Day Support provides the customer with a unique knowledge sharing opportunity.
• Service highlights include a hardware problem monitoring and reporting tool (available for most products), 4 hour remote phone support response time, and 24/7 one point of contact by 1 800 phone or e-mail support. Replacement parts will be shipped for delivery next business day.
• This package also includes our service quality guarantee: If for some reason we are unable to repair your equipment effectively or within a reasonable amount of time, the original manufacturer will be called to you at no additional expense.

Abacus First Aid Kit w/ Phone Support Option (KIT)

• Abacus First Aid Kits with Phone Support Option is offered anywhere in the United States and to all English speaking customers world wide.
• The Abacus First Aid Kit allows you to be your own service provider. We sell you a one time first aid kit of potential problem hardware (power supplies, disk drives, RAID controllers, etc.) with instructions on how to install and apply to your system so you can be self sufficient.
• If needed, at an additional charge, Abacus certified engineers are available for phone support. Abacus Commitment level is 24 hours a day, 7 days a week, with a next business day response time.

Abacus Custom Support (CUSTOM)

• We can customize a maintenance services plan that fits your business needs.

Contact us about your maintenance needs today!