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> Our Services > Third Party Maintenance
Third Party Maintenance
Hardware & Software Maintenance Services
The Abacus Solutions’ goal is to reduce the cost of overall maintenance by providing you a selection of cost effective third party maintenance options at rates much lower than the manufacturer.
- IBM iSeries
- IBM pSeries
- IBM Storage
- IBM xSeries
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- HP 9000
- HP Proliant
- Dell
- Sun
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- EMC
- NetApp
- Brocade
- Xiotech
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- Aruba
- Extreme
- Force 10
- Foundry
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What separates Abacus from the competition is our in-house staff and support. Our certified engineers provide the backbone of our support packages. Our technicians are not only trained to work on all new and used equipment, but also have hands-on experience fixing and maintaining equipment of all makes and models.
Our skilled specialists are available 24/7 to support and maintain your hardware. With our in-house skilled personnel providing the technical support, on-site parts for all of our packages, 24/7 phone and e-mail availability, and Abacus monitoring software, we provide you better coverage for less.
Businesses of all sizes rely on Abacus hardware & software maintenance services. Our third party maintenance solutions bring together the best thinking, tools and support to continually deliver business-critical solutions designed to simplify your IT infrastructure.
- Cost effective customized third party maintenance support for your equipment
- In-house skilled personnel available to provide technical support
- On-site maintenance kit
- 24/7 one point of contact by 1 800 phone or email
- Our many partnerships allow Abacus to offer coverage worldwide
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- Hardware problem monitoring and reporting product for prompt and accurate response
- Guaranteed service conclusion within reasonable time frame or we will contract with the manufacturer to assist in problem resolution
- Ad hoc assistance with the system installation, upgrades and moves
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| Full Service Support |
- Abacus Full Service Support is offered nationwide to all major US cities. The Abacus commitment level is phone support 24 hours a day 7 days a week with an engineer on-site in 4 hours. Through our partners across the United States we are able to offer technical support to all major US cities. Our in-house personnel serves as the technical backbone.
- Our hardware & software maintenance services include an initial consultation with your IT staff and equipment asset review, 4 hour on-site response time, 24/7 one point of contact 1 800 phone or e-mail support, hardware problem monitoring and reporting product, and an on-site maintenance kit.
- An experience technician will be assigned to your account, so you can become familiar with the same service technician. In addition, your assigned service technician can be available for data center moves, consultations, and other ad hoc service solutions needs at an additional hourly rate.
- This package also comes with this service quality guarantee: If for some reason we are unable to repair your equipment effectively or within a reasonable amount of time, the original manufacturer will be called to you at no additional expense.
- Hardware needs not readily available from onsite maintenance kit will be shipped out for delivery next business day at no additional charge.
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| Self Service Support |
- Abacus Self Service Support is offered anywhere in the United States to all English speaking customers world-wide. The Abacus commitment level is phone support 24 hours a day, 7 days a week. Self Service Support Offering is the same as the Full Service Support but with the customer being our technical on-site support, with our in-house personnel as the technical backbone.
- Service highlights include 4 hour phone support response time, 24/7 one point of contact 1 800 phone or e-mail support, hardware problem monitoring and reporting product, and an on-site maintenance kit.
- This package also comes with this service quality guarantee: If for some reason we are unable to repair your equipment effectively or within a reasonable amount of time, the original manufacturer will be called to you at no additional expense.
- Hardware needs not readily available from onsite maintenance kit will be shipped our for deliver next business day at no additional charge.
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| First Aid w/ Phone Support Option |
- Abacus First Aid Kit with Phone Support Option is offered anywhere in the United States and to all English speaking customers worldwide.
- The Abacus First Aid Kit allows you to be your own service provider. We sell you a one time first aid kit of potential problem hardware (memory, disk drives, RAID controllers, etc.) with instructions on how to install and apply to your system so you can be self sufficient.
- If needed, at an additional charge, Abacus skilled technicians are available for phone support. Abacus commitment level is 24 hours a day, 7 days a week, with a next business day response time.
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| Custom |
- We can customize a third party maintenance plan that fits your unique business needs.
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Contact us today to learn more about how your organization can benefit from Abacus’ proven third party maintenance solutions.
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Email Archiving Webinar
September 24, 2010
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