Position Overview
The Operations Technician 1 performs technical analysis of system performance, analyzes alerts/monitors, and documented issues as they occur across Abacus Solutions’ managed services business and PaaS IBMi cloud environment. The Operations Technician 1 is responsible for researching and documenting various mitigation strategies to resolve incidences or, depending upon complexity, escalates the issue to higher-level systems and network engineers. The Operations Technician 1 must maintain current and thorough knowledge of customer environments with a keen focus on their significance to customer operations. This individual must be able to prioritize remediation of issues in a rotating shift environment with critical uptime requirements.
Position Overview
This position involves the day-to-day management of iSeries hardware / software footprint, implementation of specialized software and customer solutions, system integrations/transitions, troubleshooting customer environments, and reviewing/recommending systems designs and implementations for both pre-sales and post-sales deployment of customers hosted and disaster recovery systems with in a multi-tenant/Managed Service provider environment.
Position Overview
Located in Marietta, GA, Abacus Solutions is one of the fastest growing IT solutions and technology providers in the Southeast. Our growth is fueled by our focus on bringing together technology, services, and engineering expertise to simplify and improve the business operations of our clients. We specialize in Cloud Services and Virtualization, Networking and Security, Storage and Archiving, and Business Continuity. We combine our technology reach with a combination of professional services, design, maintenance, and managed services, to deliver impartial technology solutions for our diverse clients.